Terms & Conditions
This website is owned and operated by Backpacking and Travel and if you purchase from us you are subject to our terms and conditions. You should read these conditions carefully prior to purchase, as placement of an order implies your acceptance of them.
Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Backpacking and Travel.
Shipping & Orders
All prices are listed in Australian Dollars (AUD) and include 10% Goods and Service Tax (GST). Orders will be processed in Australian Dollars (AUD). We currently do not accept payments in other currencies. We accept payment for goods via major credit cards or PayPal and all your information is securely transferred through an SSL encrypted connection provided by eWay. Goods will be shipped promptly once full payment is received. We reserve the right to change prices advertised on this website at any time.
Availability & backorders
In some instances it may be that an item is listed as in stock when in fact, it is not. If this happens we will contact you as soon as possible to come to an agreement on offering you a refund, placing the item on backorder or replacing with a suitable alternative.
Deliveries in Australia
Orders are processed as quickly as possible, typically within 1-3 business days of placing your order. We use Australia Post or another appropriate courier for deliveries throughout Australia, with the exception of larger orders such as our tents where we engage the services of a specialist courier delivery service. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA or regional areas. If you need an item urgently, please opt for Express Post at the checkout, if this is not available contact us at [email protected] and we can advise (or quote) on the quickest (or cheapest) expedite courier.
If you are not at home to accept your delivery, then a card may be left and your parcel will be available for collection from your nearest Australia Post or courier affiliated office. If you would like the courier to leave your package without signing, please ensure you leave this instruction when you checkout. If you choose to have an order left without a signature, Backpacking and Travel is not liable for any missing or damaged items.
We use Australia Post or an appropriate courier service for deliveries to international destinations. Some items such as tents are not available for international shipping at checkout and so we will need to quote for it – please contact us at [email protected] for a quote.
Please check with your local customs office to find out if there are additional duties or taxes on importation. If you have any questions regarding shipping please contact us at [email protected]
It’s important to Backpacking and Travel that you feel completely satisfied with your purchases made online. If the item is not what you expected – the wrong colour, size – it can be returned for an exchange or credit.
Please note that an item will only be accepted for exchange or credit note under the following conditions:
• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 14 days of the receipt date.
Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.
We always inspect our goods to ensure our highest quality standards are met. Many of our products are made from natural products such as wood, canvas and leather. Any variations or marks naturally occurring in these materials are intended. If, however, you receive faulty or incorrect items, we will gladly pay the postage costs for a replacement.
If you wish to return something, please email [email protected]
Return of Sale Items
We have a NO RETURN ON SALE ITEMS policy.